“Any publicity is good publicity.”
This used to be a universally accepted truth. As long as people were talking about you, you could reap benefits from the attention. That was when opinion was spread mainly by traditional media: television, radio, print, and good old fashioned word of mouth. Things are different now. The exponential growth of the social media sphere, the potential for hundreds of thousands of consumers to connect and comment on your company, content or service, and the struggle for eyeballs, impressions and search engine rankings, have all combined to make negative public opinion a death knell for companies on the Internet. One dissatisfied user with a Twitter account could bring your company to its knees. Right?
Maybe not. More...
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