
The High Cost of a Bad Website: How Design, Functionality, and Maintenance Impact Your Brand
A bad website hurts your business’ credibility and bottom line. We break down what can harm your brand and how you can prioritize your site’s success. …
Let’s rip off the Band-Aid: Most B2B websites suck. They’re slow, confusing, outdated, and try way too hard to say everything without actually saying anything.
The result? Lost leads, lost trust, and a lot of missed opportunities.
We get it. As a digital agency that’s spent decades helping B2B companies build better websites, we’ve seen the good, the bad, and the absolutely unusable. The good news? It doesn’t have to be this way.
Let’s break down why so many B2B websites still fail to deliver and what you can do to fix yours.
Most B2B sites talk endlessly about their services, history, and leadership team. But here’s the truth: Your buyer doesn’t care about your 87-year legacy unless it helps solve their problem today.
Fix it: Rewrite your copy to be customer-first. Focus on the challenges your audience faces and how your company helps solve them. Save the origin story for your About Us page.
Example: Instead of saying, "We’ve been providing quality machining services since 1947," say, "We help manufacturers reduce downtime with precision-machined parts delivered fast."
If your homepage doesn’t tell your visitor exactly what to do next, they’re going to bounce. B2B buying cycles are already long. Don’t make it harder to get in touch.
Fix it: Use bold, visible CTAs that match the buyer’s journey. That might mean:
Example: Add a bright button on your homepage that says "Request a Demo" right under your product overview section, instead of burying your contact info in the footer.
You’ve got Services, Solutions, Resources, Insights, Thought Leadership, Blog, Knowledge Center. That’s a whole mess of different items in your main navigation, and oh look – they all go to the same place.
Fix it: Use intuitive navigation that mirrors how your audience thinks. Group pages by function, not your internal org chart. And for the love of UX, make your site searchable.
Example: Instead of "Solutions" and "Services" leading to two similar pages, create a single "What We Do" menu item with subpages for each core offering.
Speed matters. A one-second delay in load time can reduce conversions by 7%. Many B2B sites are bloated with outdated plugins, unoptimized images, or clunky CMS setups.
Fix it: Optimize images, remove bloat, and invest in proper hosting. Better yet, partner with a web team that makes performance a priority.
Example: Compress homepage images from 5MB to 500KB, eliminate unused third-party scripts, and upgrade your hosting plan for faster server response times.
Newsflash: Your buyers are using mobile. Maybe not to fill out a 10-field RFQ form, but definitely to check you out on the fly.
Fix it: Google uses the mobile version of your site for indexing and ranking, so responsive design isn’t optional. Your site should look and work flawlessly across devices.
Example: Test your site on mobile. If users have to pinch and zoom to read text or buttons are too small to tap, it’s time for a redesign.
Even if your site looks good, is it working for you? Too many B2B websites are static brochures instead of revenue-generating tools.
Fix it: Build in lead gen opportunities. Think gated content, chatbots, form tracking, and smart automation integrations. Your site should feed your sales funnel – daily.
Example: Add a gated whitepaper to your top-performing blog posts and capture emails using a simple form connected to your CRM.
Now that we’ve covered what not to do, let’s talk best-in-class. A B2B website that drives real business results is:
✅ Built Around the Buyer Journey
From awareness to decision, each stage of the funnel should be supported by relevant content and frictionless UX.
✅ SEO-Optimized from the Start
Your prospects need to find you before they can convert. That means your site architecture, content, and tech setup should all be optimized for search.
✅ Seamlessly Integrated with Your Tech Stack
Your CRM, marketing automation, and analytics tools should all work together. No silos. No missed data.
✅ Easy to Update (for Real Humans)
Your team shouldn’t need a developer to change a headline. A CMS like Umbraco can give you control without breaking things.
We don’t just design websites – we build digital ecosystems that actually work. Here’s what that actually means:
If your website is underperforming, it's not just a design problem – it's a business problem. It's costing you leads, reputation, and revenue every single day.
Whether you need a full redesign, a performance tune-up, or a long-term digital partner, we’re here to help. We’ve helped countless B2B companies break out of the website rut and turn their sites into real sales assets, so reach out today if it's time to build a site that drives results.